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Privacy Policy

This privacy statement covers the site www.axminstershop.co.uk. If users have questions or concerns regarding this statement and its implications, they should first contact Axminster Carpets Limited.

If they do not receive acknowledgment of their inquiry or their inquiry is not satisfactorily addressed, they should then contact Axminster Carpets Limited via the contact page.

This privacy policy sets out how Axminster Shop uses and protects any information that you give Axminster Shop when you use this website. Axminster Shop is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. Axminster Shop may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

What we collect

Axminster Carpets Limited is the sole owner of any information collected on www.axminstershop.co.uk, Axminster Carpets Limited may collect information from our users at any point within our web site.

We may collect the following information:

  • name
  • contact information including email address
  • demographic information such as postcode, preferences and interests
  • other information relevant to customer surveys and/or offers

For the exhaustive list of cookies we collect see the List of cookies we collect section.

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.
  • We may use the information to improve our products and services.
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

We take every precaution to protect our users information when stored online and offline. Access to sensitive information is highly restricted and staff only have access to information they require to perform a specific job. All data is protected by password authentication and highly sensitive data is encrypted when transferred and stored.

We only transfer highly sensitive data over a secure connection, using a 128bit certified SSL, Secure Socket Layer. Data such as credit card numbers, highly personal information and passwords will often be encrypted and stored with additional security precautions to ensure total privacy and safety.

We may collect your personal information through a secure connection, although under certain situations this may not be possible and your information will instead be transferred over an open or unsecured connection. Please be aware that although highly unlikely it is possible that someone could intercept and read your information when sent over an open connection. It's the users responsibility to decide whether to send information over an open connection or not and we cannot be held accountable for held responsible for information lost or intercepted over an open connection during transportation to our possession.

Once we have received your data and whilst it remains in our possession, the policies set out within this privacy statement will automatically apply. If you have any questions about the security of our web site you should contact us through our web site.

User Profiles

We may store information collected through cookies, log files, clear gifs, and/or third parties to create a profile of our users. A profile is a collection of stored information regarding users activities, viewing preferences and personal details on our web site. User profiles enable us to provide tailored offers and content to improve the relevancy of our products and services. A users profile is treated as personal information when linked to personal or identifiable information and in such circumstances will not be shared with third parties. We may however share information in aggregate form, which will not contain personal or identification information that can be traced back to a specific user and will provide an overview of our users activities.

Correcting/Updating/Deleting/Deactivating Personal Information

If a users personally identifiable information changes or if a user no longer desires our service, we provide a way to correct, update or delete/deactivate users personally identifiable information. This can usually be done at the member information page or by contacting us through our web site. 

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

  • whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
  • if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at info@axminstershop.co.uk

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to Axminster Carpets Limited, Woodmead Road,  Axminster Devon EX13 5PQ.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

List of cookies we collect

The table below lists the cookies we collect and what information they store.

COOKIE nameCOOKIE Description
CART The association with your shopping cart.
CATEGORY_INFO Stores the category info on the page, that allows to display pages more quickly.
COMPARE The items that you have in the Compare Products list.
CURRENCY Your preferred currency
CUSTOMER An encrypted version of your customer id with the store.
CUSTOMER_AUTH An indicator if you are currently logged into the store.
CUSTOMER_INFO An encrypted version of the customer group you belong to.
CUSTOMER_SEGMENT_IDS Stores the Customer Segment ID
EXTERNAL_NO_CACHE A flag, which indicates whether caching is disabled or not.
FRONTEND You sesssion ID on the server.
GUEST-VIEW Allows guests to edit their orders.
LAST_CATEGORY The last category you visited.
LAST_PRODUCT The most recent product you have viewed.
NEWMESSAGE Indicates whether a new message has been received.
NO_CACHE Indicates whether it is allowed to use cache.
PERSISTENT_SHOPPING_CART A link to information about your cart and viewing history if you have asked the site.
POLL The ID of any polls you have recently voted in.
POLLN Information on what polls you have voted on.
RECENTLYCOMPARED The items that you have recently compared.
STF Information on products you have emailed to friends.
STORE The store view or language you have selected.
USER_ALLOWED_SAVE_COOKIE Indicates whether a customer allowed to use cookies.
VIEWED_PRODUCT_IDS The products that you have recently viewed.
WISHLIST An encrypted list of products added to your Wishlist.
WISHLIST_CNT The number of items in your Wishlist.

 

Questions or Comments

If users have any questions, suggestions or comments regarding our privacy policy, please contact us through our web site.