Extensive range of genuine Axminster Carpets seconds, remnants and perfects available here

Returns & Cancellations

CANCELLATIONS POLICY

  1. If for any reason you wish to cancel your order for Goods you must advise us no later than 24 hours after the initial order date. Any amounts paid for orders cancelled after this timescale will not be refundable.

PRODUCT GUARANTEE

  1. If after delivery Goods are believed to be faulty or damaged then we will arrange for them to be inspected by us and if found to be so we will repair or replace the goods where possible, or offer you compensation to keep the keep the goods in their curent condition. The time limit for making claims for faulty Goods is 12 months from the date of delivery unless the fault could not have been discovered on you undertaking a reasonable inspection of the Goods within this time period, in which case you will have 14 days from discovery of the fault.
  2. As a Consumer, there are certain terms implied into your agreement with us, which we cannot exclude or limit. For example, under the Sale of Goods Act 1979 (as amended) we must ensure that the Goods are of satisfactory (merchantable) quality. These Terms and Conditions do not affect these statutory rights.