How visible are the “Seconds-grade” carpet faults?
Visibility of faults does vary. The vast majority are hard to notice and do not affect durability of the carpet.
The carpet I wanted to purchase has sold out; will more be available in the future?
Due to the discontinued and / or “seconds” nature of many of our carpet products the likelihood is that once a particular design sells out, an identical carpet may not be available again. However we may well have similar products, please contact the shop for further details.
The product I purchased is cheaper some days later; can I have a refund on the difference?
Part refunds are not given on this basis.
What will my delivery cost?
Carpet deliveries average around £60 - £120 inc VAT to a UK address. Cornwall, North Wales and Scotland, for example (not an exhaustive list) may require additional cost but, if this occurs, we will always explain the reasoning and you will be given the option to cancel.
Will I need to assist the driver upon delivery?
To help keep delivery charges to a minimum our drivers (and or third party drivers also) make deliveries singled handed. If the carpet weighs over 36kg the driver may well need assistance. A rough idea of weight can be obtained by contacting the shop direct.
Can I get a carpet delivered to another country?
The Webstore does not deliver carpets outside of the UK. For products available internationally please see www.axminster-carpets.co.uk for further details.
I have a question that is not listed anywhere in this FAQ. Can I contact a member of the Axminster Carpets Factory Outlet?
The simplest way to contact Axminster Carpets Factory Outlet is to call our team on 01297 33993 or email them at email@example.com